Planet Fitness Reviews

Planet Fitness has over 1400 locations that offer 24/7 access to members. Most clubs are in the United States but there are also franchises in Canada, Puerto Rico, Panama, and the Dominican Republic. The membership fees are among the lowest in the industry, allowing Planet Fitness to be the fastest growing chain in the world and the largest by membership number. The company is designed for the new and casual gym user. However, before you decide to join, you should review the member ratings to be sure that the club meets your standards. This article will provide a summary of Planet Fitness reviews regarding the company’s locations, amenities, facilities, and customer service.


The company is global with franchises in five different countries. The majority of locations are in California and the eastern part of the United States. The international locations are spread across Canada, Puerto Rico, Panama, and the Dominican Republic. This makes it very convenient for those seeking membership to find a club nearby.
Rating: 4/5

Membership Costs and Fees

Planet Fitness offers two different types of membership. The basic one costs $10 a month and provides access to the home club and a fitness training session. The Planet Fitness Black Card membership, for $21.99 a month, includes entry to all clubs and all amenities they provide. Each membership requires an annual fee of $39. Members seem to be happy with the monthly fees but there are a number of Planet Fitness reviews that indicate that the annual fee is not sufficiently explained.
Rating: 4/5

Cleanliness and Maintenance

There are large crowds using Planet Fitness on a daily basis. Though there is a cleaning crew assigned, they work on off hours so there are times when the gym is not clean enough. Some members found that they need to clean around their work station before starting their workout. One review pays particular attention to the fact that the level of cleanliness is inconsistent. One positive is that the equipment always seems to be in working order and when there is an issue, maintenance is handled quickly.
Rating: 3/5

Lockers and Showers

Overall, members are pleased that the showers and locker rooms are clean and well maintained. There are also a sufficient number of lockers to accommodate all patrons.
Rating: 4/5

Extra Amenities

When you purchase a Black Card membership, you gain access to special amenities like tanning, massages, and product discounts. For most members, the increased variety of services is well worth the additional monthly cost. The only complaints are that these amenities are not in every club and that there are not more of them. If you are seeking pools, sports courts, or salons and spas, you will not find them at Planet Fitness. That is why the company can keep monthly costs low.
Rating: 4/5

Customer Service

There are Planet Fitness reviews which state that customer service staff are not always helpful and, in fact, can be rude. Many have also had issues with the cancellation process. Money is often deducted after the process has been finalized. One major problem is, though Planet Fitness is advertised as a “Judgement Free Zone”, those who are in decent shape, are made to feel that they do not belong. You can find Planet Fintess contact information in our article on Planet Fitness hours and contact.
Rating: 2/5

Planet Fitness Verdict

As mentioned above, Planet Fitness is one of the most popular fitness clubs in the world. That is because it provides members with many reasons to join. There are convenient locations that all have low monthly membership rates, and there is a variety of equipment and professional trainers to meet all of your needs. All of this adds up to an overall rating of 4/5. There are some issues, however, as we saw from the Planet Fitness reviews mentioned, and they revolve the issue of cancellation and customer service. You need to completely review all the policies and annual costs before making a membership decision.

Location Membership Costs & Fees Cleanliness & Maintenance Locker Rooms & Showers Extra Amenities Customer Service Verdict
4/5 4/5 3/5 4/5 4/5 2/5 4/5

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